We do not offer refunds, returns, or exchanges of any kind. All services are final once payment is made. This includes, but is not limited to, design work, consultations, planting, pruning, cleanup, or any other on-site services.

We are not a retailer. We do not sell products, and we do not offer warranties on plant performance or labor outcome.
 

📌 Refund Policy

• All payments are final and non-refundable

• There are no returns or exchanges

• We do not provide partial credits, chargebacks, or deferred refunds

• Deposits are non-refundable unless we cancel the job ourselves

• Design services are considered delivered once files are sent or discussed

• On-site work is non-refundable once tools are unloaded or labor begins

Any disputes must be submitted in writing and will be reviewed case-by-case. However, we do not guarantee resolution in your favor.
 

📌 General Disclaimer

We provide all services based on horticultural best practices and years of experience. We do not guarantee the survival, performance, or outcome of any plant material after installation.

Once work is complete, it is your responsibility to maintain and monitor the space. Weather, soil, watering, drainage, pests, and neglect all impact plant performance, and we are not liable for any failure due to environmental or care factors.

By purchasing services, you accept the risks involved with living plant material and understand that all work is final.