Payment Information, Deposits, and Service Policies

All services provided by Horticulture Specialists must be paid in full, in person, and up front before any work is scheduled or performed. This includes design services, consultation, planting, pruning, cleanups, or any on-site horticultural work.

We do not operate on credit, we do not accept online payment links, and we do not offer refunds, returns, or warranties. All policies are final.
 

📌 Accepted Payment Methods

• Cash — preferred method, no service fee

• Credit cards only — subject to a 4% processing fee

• Checks — accepted if delivered in person and cleared before scheduling

• No debit cards accepted

• No electronic payments (no Venmo, Zelle, PayPal, Cash App, or mobile transfers)

If you want to avoid the 4% card fee, pay with cash at the time of scheduling.
 

📌 When Payment Is Required

• All jobs must be paid in full, up front, in person or during your site visit

• We do not schedule, perform, or reserve services without cleared payment

• We do not collect deposits except in rare cases, typically for very large projects exceeding $50,000

• Any exception to this rule will be discussed and agreed upon in writing in advance

If you are unwilling or unable to pay up front, we will not provide services. There are no exceptions.
 

📌 Refund, Return, and Warranty Policy

We do not offer:

• Refunds

• Returns

• Exchanges

• Store credit

• Warranties on plant material or services

We are not a product-based retailer, and we do not warranty any plant health, performance, or outcome. Once work is completed or a design is delivered, it is considered final and non-refundable.
 

📌 Terms Based on Job Type

Every job is unique. Depending on the nature of the work — residential, business-to-business, or large-scale — we will outline any additional terms at the time of scheduling. However, payment in full, in person, before service remains the baseline expectation for every client.